Employee Spotlight: Vicki Olenski

Vicki Olenski, who has been with North Shore Trust and Savings since 2008 and holds the position of Assistant Vice President in Loan Servicing, is a vital part of the team. Her educational background from Northeastern Illinois University has significantly contributed to her expertise in her role. Vicki’s day-to-day responsibilities ensure customer satisfaction after their loan closure. She skillfully handles a range of tasks including responding to customer inquiries, efficiently setting up loans, and managing billing statements and escrow accounts. Her work is essential for the seamless handling of insurance premiums and real estate taxes on behalf of the customers.

Vicki’s passion for her job shines through in her dedication to solving customer problems and keeping them content. She takes pride in her ability to offer practical solutions and maintain customer happiness, which she considers to be a cornerstone of her work ethic. Being a part of a community-centric business, Vicki appreciates the opportunity to form genuine connections with customers, understanding their needs on a deeper level.

Beyond her professional life, Vicki is actively involved in her community, participating in volunteer activities through her church. This involvement reflects her commitment to making a positive impact both within and outside the workplace. An interesting personal detail about Vicki is her enthusiasm for collecting snowmen, a hobby that showcases her playful and cheerful nature.

When she’s not working, Vicki loves to travel and immerse herself in new experiences. Her time is often spent surrounded by family and friends, cherishing these moments, especially those spent with her beloved grandson. Vicki Olenski is not just a dedicated employee at North Shore Trust and Savings; she’s a multifaceted individual who brings joy and commitment to every aspect of her life.